Everything to Everyone: Training the Masses on a Massive Scale

Speaker: Steve Britner, Director, Lenovo Global Product Education

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Steve Britner - Director, Lenovo Global Product Education

As Director of Lenovo's Global Product Education, Steve leads a global team of learning professionals. The team develops and delivers product training across multiple audiences: internal and external sellers, technical, field service and contact center. The team concentrates on web-based and virtual learning environments. Steve is also responsible for learning strategy, budget and operations.
 

So, how do you train a global audience? Not just a global audience, but one that includes internal employees and external partners. What’s more, those sections of the global audience have different needs, both in content and delivery. What’s even more, you’re a recovery-based organization, so there are restrictions and guidelines you have to adhere to. The Global Product Education team at Lenovo faces this challenge on a daily basis. Join this session as Steve Britner talks about the importance of working closely with different geographies and business units, and how creating a variety of platforms and delivery methods has expanded his team’s reach to all audiences.