×

Learning and Teaching Negotiation Skills

Alison Fragale, University of North Carolina at Chapel Hill

×

EXPO Open

Training Industry research indicates that one of the skills of the effective training organization is the ability to identify, select and leverage external solutions. The TICE Expo Hall is an opportunity for you to meet with the experts behind learning and development technologies and services to evaluate how their experience can benefit your training department.

×

Going Agile: The Transformational Results of a Customized E-Learning Program

Amy Davis, Manager Advanced Services, Cisco Systems
Mariam Leon, Advanced Services Talent Manager, Cisco Systems
Sarah Lindberg, Director of Learning and Development, The Training Associates

Track: Strategic Alignment

You can’t escape its grip…and when it comes, it can be terrifying. Its name is “Scope Creep.” The reality is that business requirements will change on certain projects, but it’s how we react to these changes that will determine the success of the project or whether budgets and timelines are blown out of the water.
Learn how CISCO Systems, aided by learning partner, The Training Associates, used the principles of agile to design and implement a customized e-learning program for their customer relationship team that resulted in efficiency improvements, streamlined processes and accelerated product time-to-market.

×

Featured Session

×

Featured Session

×

Featured Session

×

Batter Up! Helping Your SMEs to Get on Base with Terminal Learning Objectives

Trent Bartholomew, M.Ed., CPTM, Amtrak

Content Development

SMEs are crucial to the success of most training plans. But, as instructional designers, we may need to help a SME articulate what exactly a given task entails, especially in crucial safety-related training courses. So, this is where creating good terminal learning objectives (TLOs) comes into play. The presentation allows TICE participants to engage in writing TLOs through a hands-on, fun activity.

×

Jumpstart: The Digital Transformation of Girl Scouts Volunteer Training

Vidya Krishnan, Ericsson
Kelly Parsons, Ericsson
Ashley Crowe, Girl Scouts of NE Texas
Donna Tharp, Girl Scouts of NE Texas

Data & Measurement

In early 2017, Ericsson formed a unique alliance with the Girl Scouts of Northeast Texas (GSNETX), in support of the Girl Scouts’ exciting mission: to change the workforce pipeline in STEM to meet the urgent need for female voices, engagement and leadership in the fastest growing sector of the U.S. economy. A powerful focus of this alliance was how to use the latest in learning consulting and digital transformation to scale and evolve the ‘digital onboarding’ of new GS volunteers. The combined team prototyped a powerful new application of Ericsson’s “Jumpstart” learning experience solution, enabling a more mobile, scalable, dynamic, agile, personalized and trackable onboarding experience. This unique transformation project and its powerful results occurred in lockstep with the launch of the GSNETX STEM Center of Excellence, a 92-acre campus near Downtown Dallas providing unmatched hands-on experiential STEM learning for over 26,000 girls. The inside story of this unique corporate and nonprofit collaboration gets the ‘Jumpstart’ on creating a seamless digital onboarding experience, to grow and get ready a whole new generation of Girl Scouts volunteers!

×

Emotional Intelligence and Leadership

Judi Bader, CPTM, Arby's Restaurant Group
Julie Kirsch, CPTM, CohnReznick, LLC
Tricia Inderhees, Cincinnati Insurance Company

Leadership Development

This session will provide an opportunity to other training professionals to learn more about how to create a culture that will demonstrate intent in regard to developing leaders using the components of emotional intelligence (EQ). This session aims to answer why emotional intelligence is important in the leaders of today. Participants will engage in a class activity to better understand how they can use emotional intelligence in their own roles, why to use it in leadership development and how to get started within their own organizations.

×

Unleashing Superheroes: Creating a Digital Learning Strategy for the Modern Workplace

Juliette Denny, Growth Engineering

Learning Technologies

The goal of this session is to help you change any behaviors and preconceptions that people may have about training. This change will therefore drive a return on investment as the more engaged your learners are, the more likely they are to go the extra mile to succeed in your company. It is easy for any organization, large or small, to get in the habit of just piling information onto their employees and not really paying attention to the method in which this training is delivered. Any successful learning system must have the goal of behavioral change at the heart of it. This session will cover why traditional e-learning is on the way out, and the benefits of putting the engagement formula into action. Apply your new-found knowledge of e-learning to your everyday work-life, helping your organization and individuals alike to unleash their inner superheroes!

×

Virtual Class Best (and Worst) Practices through Experimentation

April DeLac, NCR

Content Development

Are you just starting to build your virtual class program? Do you offer virtual classes today, yet they aren’t meeting your performance goals? There are many challenges to a successful virtual class offering, such as learner engagement and application. Save yourself the headache of solving these challenges on your own! The L&D team at NCR team built a Virtual Certification Class program over seven years ago, experimenting with ideas big and small. Learn from real-life examples of successful experiments that turned into best practices, as well ideas that failed and subsequent lessons learned.

×

Manage as a Coach: Transform Employee Engagement and Relationships

Dr. Janet Lockhart-Jones, Pitney Bowes, Inc.

Performance Management

Organizations traditionally conduct an annual employee engagement survey and are often ‘surprised’ at the results. It is no secret that the extent to which an employee is fully engaged is in large part dependent on the work relationship with his direct manager. Yet, conversations about performance or career aspirations often happens just once a year with minimal impact. Additionally, these conversations are often stressful for both the manager and the employee. The session will discuss how managers can transform from being a ‘boss’ to being a ‘coach.’ Attendees will gain valuable insight into how managers can make this transition to enhance their relationship with their employees. This session will also give attendees insight on how to help performance conversations be less stressful and more productive. We will look closely at coaching conversation starters, how to prepare and techniques for keeping conversations future focused.

×

Adhering to the Declaration of Modern Learner Rights is Good for Your Business

Manjit Sekhon, Intrepid by VitalSource

Strategic Alignment

Learners have rights and they’re demanding learning experiences that acknowledge those rights head-on. In this session, the author of the “Declaration of Modern Learner Rights” will discuss the modern learner in detail, and how meeting their needs – how responding to their rights for great online learning – can help not just create happy learners but also seriously move the needle for the business. Manjit Sekhon will share real-world examples of how meeting each right can help L&D reach its larger business goals.

×

Driving Competency and Confidence Across a Global Sales Team with Mobile Video Training and Coaching

Chelsea Peedin, Red Hat
AJ LeGaye, Allego

Learning Technologies

Like many modern sales organizations, Red Hat has a geographically dispersed and growing team, resulting in the following challenge: How to increase effectiveness and message consistency throughout the sales organization in delivering the Red Hat value proposition. This session will explore how Red Hat embraced a mobile video sales learning strategy to ensure reps deliver a consistent elevator pitch and effectively articulate the business problems the company solves. Additionally, sales reps are able to practice what they’ve learned and share insights and best practices in a safe environment so they’re more confident, competent and articulate when they meet with customers.

×

Business Consulting Skills for L&D Professionals

Brian Blecke, Actio Learning
Kelly Smith, Actio Learning

Strategic Alignment

Aligning learning and development (L&D) and the business has been a perennial goal for L&D. Still, research continues to show there is a meaning gap. In order to close this gap, L&D must evolve to better leverage effective business consulting skills to surface insights about business goals, changes to performance, and key factors that inform design decisions and learning outcomes. Based on more than 20 years and nearly 200 client projects, Kelly and Brian will share client stories, tips and insights that will help you improve your business consulting skills. No matter whether you are an internal L&D professional, an external consultant, or your current level, practitioner to leader, you’ll have a set of tips, simple to use tools, and guides to follow to help you improve your business consulting skills.

×

Case Study: Design Solutions. Think Success

Kendra Lester, JetBlue Airways

Content Development

Have you ever had a project so big and/or complex that you did not know where to start? You’re not alone; it’s happened to all of us. This session describes how one employee used the design thinking approach to make the seemingly impossible possible. This case study provides insight into an example that engaged the creativity of peers as well as identified solutions that were both effective and efficient.

×

Demonstrating Business Value: Applying Data Science to Training Measurement

Amy DuVernet, Training Industry, Inc.
Chris Kubisiak, PDRI
Christina Gutierrez, Marriott International
Jessica Thornton, Wells Fargo
Tiffany Poeppelman, LinkedIn

Data & Measurement

With the growing popularity of online and advanced learning technologies, data on learner activities, performance and training effectiveness are increasing at a rapid pace. Even with these resources, learning and development professionals still struggle with how to streamline, visualize and use data to make informed decisions about training programs. In this interactive session, you’ll first hear from internal and external evaluation consultants who will discuss principles of data science and address the challenges faced. This will be followed by a group activity designed to promote the application of principles discussed in the session within your own organizations.

×

Negotiate and Influence More Effectively

Jeff Cochran, Shapiro Negotiations Institute

Leadership Development

Learn an approach that improves your negotiation and influencing abilities—critical skills for employees in any function. This session focuses on preparing more effectively, asking questions that get to the other side’s interests, and proposing solutions in a more persuasive manner. Learn to become more confident in any situation and translate that confidence into results. Most importantly, learn tips and tricks that you can pass on to your team immediately!

×

Gamification: The Latest Techniques

Andrew Joly, LEO Learning
Gene Stone, LOMA

Learning Technologies

Games have been around forever, and we are increasingly becoming a society of gamers. But games are not just fun, they can also be deeply instructive. Research has shown that using games specifically for learning can increase retention and improve performance and problem solving versus traditional education and training. Interested in adopting games for learning but not sure how to start? This session explores and explains the benefits of gamification and learning games (and the difference between them!), best practices to employ when you design and build learning games, and hazards to avoid. You will see examples of different types of gamification. And you’ll experience, in step-by-step detail, a specific case study demonstrating how LEO Learning and LOMA created an innovative learning game that is helping insurance companies improve their customers’ experience. You’ll learn the purpose of the game and how it was designed and built. And of course, you’ll get to play!

×

Build It and They Won't Come! Unless You Market Learning

Thomas Harrell, Master Electronics
Libby Powers, BizLibrary

Content Development

Are you building learning content and then waiting for your learners to take it? As a learning leader, reach and impact learners through savvy marketing. Relive the journey of Master Electronics and BizLibrary, a real partnership that forged a sustainable marketing model. Hear directly from talent development specialist, Thomas Harrell (Master Electronics) and client success consultant, Libby Powers (BizLibrary) why partnerships, marketing plans, consistent messaging, and various channels are key ingredients to successfully marketing your learning programs.

×

How Mobile Reinforcement Protects Your Learning Investment

Shahin Sobhani, SwissVBS

Performance Management

With so much competing for our attention, 70 percent of what we learn is forgotten within 24 hours, and 90 percent within a week. So how do we reinforce training once it is done? How do we increase knowledge retention, improve on-the-job performance and maximize our return on investment? Founder and president of SwissVBS, Shahin Sobhani, will examine how current learning approaches may be falling short and share examples of mobile reinforcement strategies that boost retention, engagement and on-the-job performance. The presentation will provide a deep dive into a reinforcement case study at a Fortune 500 company, which resulted in over a 30 percent improvement in retention rates.

×

Adaptive Strategic Execution: Adaptive Leadership for a More Complex World

Ed Barrows, Duke CE

Leadership Development

The complexity of today’s business context demands that organizations regularly revisit their strategy and adapt their work, all while accelerating the speed of execution. Organizations must consistently balance the need to achieve strategic goals and respond to changes in their industries and markets in order to drive business success. Winning at this game not only requires flexibility and agility, it demands specific capabilities and an intentional approach, starting with selecting and executing critical projects.

×

Immersive Technologies: Creating a Smarter and Better Working Environment

Derek Belch, STRIVR

Learning Technologies

The premise is simple: If you give people the tools to perform better and to prepare for new challenges, they will gain confidence in their abilities. And as people notice their improvement, they feel the urge to keep learning and growing. Many Fortune 500 companies have already caught on and are using immersive technologies such as virtual and augmented reality (VR and AR) to help make job training not only more effective, but also more enjoyable. By helping individuals learn faster and more effectively, businesses can improve reaction time, pattern recognition and decision-making in the real world. This session will explore the business use cases for immersive technologies and how they can be used to train employees. Data and insights from leading companies using these technologies to lower training costs, eliminate mistakes and increase productivity will be shared.

×

Making a Business Case for Incorporating New Training Methods and Technologies

Amanda Loch, Olympus America, Inc

Learning Technologies

Wondering how to use the new learning technologies and methods? Especially microlearning, content curation, personalized learning and virtual/augmented reality? In this facilitated panel discussion, you’ll hear how four training professionals created a framework to help them effectively use new learning technologies and methods into their different training environments. By the end of the session, you will take away a framework and practical tips on how to use innovative learning technologies and methods in your training.

×

Working with an IT SME: Catching a Cat By its Tail

Martha Miles, Micron Technology

Content Development

How many of you struggle when you work with IT and IT SMEs? Do you often feel like you are herding cats or trying to catch a cat by its tail? If you do, this is the session for you! Martha Miles will share strategies, tips and techniques that she uses to wrangle IT SMEs based on her experience as both a learning and development professional and as an SAP configuration analyst. Although these techniques are geared towards IT SMEs, they can be used with any SME.

×

Accelerate Potential: Get More People in the Game Faster

Janice Burns, DDI

Leadership Development

The promise of leadership potential has been lost. Too often organizations cling to exclusionary potential practices that leave them with dried-up talent pools. Find out how your company can surface, activate and accelerate potential across individuals and teams throughout the organization. Learn to focus development on high-value, transferable skills that get all associates in the game faster and enable them to quickly adapt to changing business challenges. Leave this session with a completely new strategy to really unleash all potential—the collective genius that delivers financial value beyond what each individual contributes.

×

Pre-assessments: Assess Your Way to Success

Chris Durbetaki, Anthem, Inc.
Toni Ferbrache, Anthem, Inc.

Data & Measurement

Pretesting is not a standard practice in most corporate training environments. Should it be? Our session will explore how pretesting results in increased learner proficiency, reduced training costs and increased return on investment. In our hands-on session, you will learn how, why and when to pretest your learners.

×

The Three Conversations of Effective Coaching

Mike Esterday, Integrity Solutions
Derek Roberts, Integrity Solutions

Performance Management

A great deal of emphasis is given to the “coaching conversations” between a manager and his/her direct report, and rightly so. They are fundamental to establishing a culture of engagement and productivity. However, coaching initiatives’ goals often go unrealized because a pivotal factor is overlooked: that there are actually THREE types of conversations that need to occur, not one. Using real-life examples, best practices and lessons learned from successful global coaching implementations, this interactive session details the three conversations that must be aligned, along with other often-overlooked factors required for a coaching initiative to achieve its intended results. Participants will take away a clear action plan for getting managers and employees on board with a coaching program that delivers on its promise.

×

Step-by-Step: Make Writing User Guides as Easy as 1-2-3!

Jeannie Szombathy, AIG
Cathie Logan, AIG
Latanya Washington, AIG

Content Development

Wouldn’t it be wonderful if quick reference guides (QRGs) wrote themselves? Having authored 1000+ system navigation QRGs for over 100 propriety applications, we will reveal how our guides practically write themselves. During this workshop, we will share our experiences and best practices so that your team can establish a writing style that provides clear and consistent instruction for both your audience when reading the QRGs and your team when writing them. You will leave this workshop with tips to ensure every member of your team looks forward to writing the next guide!

×

Virtual Reality: A Real-World Hilton + SweetRush Case Study

John-Carlos Lozano, SweetRush
Blaire Bhojwani, Hilton

Learning Technologies

Join this informative session to make the leap from virtual reality (VR) theory to VR practice. Blare Bhojwani, senior director of learning innovation at Hilton, and John-Carlos Lozano, chief creative officer at SweetRush, will take you on a journey through the creation of Hilton’s Business Simulation via virtual reality! Along the way, you’ll learn what types of business and learning challenges are a good fit for VR solutions, how to be a pioneer and get buy-in from senior leaders, and lessons learned related to technology, process and resources.

×

WAKE and SHAKE Them Up! Injecting Fun into Onboarding

Kati Ryan, Distil Networks

Content Development

Does your new hire program bring employees together? Does it reflect your company culture? Do people leave training excited and ready to rumble? New hire training is the opportunity for your organization to prove to employees they made the right choice by joining your business. It’s the time to demystify any worries, increase excitement, welcome them to the organization and prepare them for success. During this session, not only will you LEARN methodologies in order to do this, you will experience them AND practice them in the moment.

×

Lessons Learned in Launching an LMS

Lance Sinclair, Direct Energy

Strategic Alignment

Whether you are considering the launch of a new learning management system (LMS) or have a desire to rebrand your current system, this session will provide you with nine specific examples to make sure your LMS is a success. You’ll learn how to market your LMS and leave them wanting more. Any launch or re-launch will directly benefit from the lessons learned at Direct Energy Success Academy. Join this session to hear how the team at Direct Energy achieved 4,620 active users with over 100,000 course completions in the first three years with a Net Promoter Score of 89.6 percent! This session will save your organization time and money – and you will have FUN throughout the entire process!

×

Networking Reception

Jimmy V's Osteria + Bar

Sponsored by Airclass

Connect with other learning leaders at the TICE networking reception. You will have the opportunity to socialize and make positive business connections over drinks and hors d'oeuvres.